Refund policy

Refund Policy

We stand behind everything we sell. If your order arrives damaged, defective, or isn't what you ordered, or if you're just not happy with it, contact us within 30 days of delivery and we'll make it right.

No return shipping needed

You don't need to send anything back. Email us with your order number, a short description of the problem, and a photo if the item is damaged or defective. We'll send a free replacement or issue a full refund to your original payment method, whichever you prefer.

Timing

Refunds are processed within 3 business days of approval. Depending on your bank, it can take 5-10 business days for the refund to appear on your statement.

Exceptions

Custom or personalized items can be refunded or replaced only if they arrive damaged, defective, or incorrect. We may decline requests that show a pattern of abuse.

Questions

Contact us at grok@ficarra.app and we'll get back to you within 1 business day.